Terms and Conditions
Kindly go through our term & conditions to ensure an astounding start with us. Placing an order is an implied acceptance of our terms & conditions.
Same Day Deliveries: Regular Cake, Flowers, Chocolates, Cards and other standardized products will be delivered same day. Order Place before 4 P.M will be deliver same day. The order Placed after 4 P.M subject to deliver for next day. If you required customized products like number cakes, Theme cakes, and bulk orders for corporates
Midnight Deliveries: Midnight delivery service is available in Noida & Greater Noids but it might not be possible in certain remote areas. For detailed information about the service availability at your location please call us in advance. Any cancellation/changes are permissible only 24hrs prior to your delivery date.
Particular Time of Delivery: Due to the logistics involved in the delivery, we cannot take guarantee of a specific time for delivery. But if you would like to request a particular time of day, please mention it in the "Special Instructions" column in the order form and we will do our best to honor it.
In the normal weekday the deliveries are done in the normal business hours (10.30 AM to 7 PM), until and unless specified otherwise or if there is some problem at the time of delivery. We will be unable to guarantee a specific time of delivery. Requests may be taken for either an AM or PM delivery, but that cannot be guaranteed either.
For the orders of cakes, delivery will not be possible in the early morning since cakes have to be procured fresh from the bakery the same day to maintain quality. We do not buy cakes the previous day for delivery on next day, that way the cake gets stale and is not edible by the time it reaches the recipient.
Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate.
During the peak trading days such as Valentine's Day and Mother's Day, we operate extended hours and delivery times may be extended due to heavy load of deliveries.
In short, delivery times are not guaranteed, regardless of any request or otherwise.
Cancellation of Orders: If due to any reasons or circumstances you may want to cancel any order placed, please send the mail 24 hours in advance. Orders cannot be cancelled once processed and no refunds are given for such orders.
Ø In case a customer wants to cancel an order he needs to do it atleast 24 Hours in prior the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
Ø For any order in which problem arises due to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given.
Ø Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
Ø In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient. But all such claim should be raised within 24 Hours of delivery. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of the owner of the website.
Delivery charges: The prices quoted at our website are for FREE delivery within city limits. Any delivery out of city limits and to remote areas & Villages may attract extra delivery charge between Rs 50 to Rs 200. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.
Right of Refusal: Noidacakes.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases noidacakes.com will refund the amount paid by customer in full.